Terms and conditions

JLC Driving Tuition Ltd. (Franchisee of Steer Smart Driver Training)

Introduction
The following terms and conditions form the basis upon which we offer driving lessons and courses to you (the student). The contract for services is between Joanna Crossley of JLC Driving Tuition and you (the student).

1. General conduct
Your Instructor will always be courteous, polite, clean and punctual. They will always behave in a professional and ethical manner. The training car will be well maintained, clean and tidy (weather permitting) and serviced regularly to provide the best available quality to students. The training car(s) is fitted with dual-controls and is fully insured for driving tuition purposes. No smoking or vaping is allowed by the instructor or the student in the training car at anytime, nor will your lesson time be used for any other form of business, personal or otherwise without your expressed permission.

2. Qualifications
Joanna Crossley is legally authorised to give driving tuition in the UK by the Driver and Vehicle Standards Agency (DVSA).

3. Driving Licence and eyesight
You must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of our first driving lesson. This can be provided by email or by bringing it with you on your first lesson. You must prove your entitlement to drive and provide me with a licence check code prior to our first driving lesson. Please also check you can read a number plate at a distance of 20.5 metres and with prescribed visual aids (i.e. contact lenses or glasses) if normally worn.

4. Safety, comfort and well being
Safety is a shared responsibility:

- In the interests of comfort and safety please wear suitable footwear and clothing which does not restrict movement or is inappropriate.

- You must act responsibly at all times and provide undivided attention to the driving lesson at hand. If you are feeling uncomfortable, unwell or uneasy about any task please let the instructor know. 

- In an emergency situation you must follow the instructions given by the instructor and allow them to take control of the steering wheel if necessary to avoid an accident. They may also need to make use of the dual controls (i.e. brake and or clutch pedals) and thus override your use of them. Please understand that this is for safety. The instructor will advise you of why their actions were necessary and assist in explaining what to do in future to avoid these situations. This is all part of the driving journey so please do not take these incidents personally. Any subsequent discussion focuses on what can be learnt rather than who was to blame.

- The instructor will always deliver training in a calm and measured manner so as not to alarm you or make you feel uncomfortable. They will not shout or make sarcastic or derogatory remarks. If you feel at any stage that they have said something to offend or upset you, please make them aware.

- They will also not use improper language, suggestive behaviour or make physical contact.

- Please inform your instructor of any medication you are taking which may affect your ability to drive safely. Similarly, you should inform them of anything you feel might impact on your ability to undertake the lesson safely.

- In the event that you are unable to concentrate due to illness, tiredness, or your emotions, the instructor reserves the right to terminate the lesson early for safety reasons.

Driving under the influence
To ensure the safety of you and other road users we reserve the right to cancel any lesson if it is found that you are suspected to be under the influence of drugs, legal highs and/or alcohol. If this occurs the full fee for the lesson will be non-refundable.

Lesson cancellation or postponement
Lessons cancelled within 48 hours of lesson time is non-refundable and will be full loss unless due to an emergency situation. If you cannot make your lesson, please provide more than 48 hours notice. We reserve the right to postpone lessons at any time, due to mechanical issues or if we consider that the weather or road conditions are unsuitable or dangerous for your abilities. Unfortunately, we cannot be held responsible for any costs incurred as a result of having to postpone any lessons, for whatever reason.

Punctuality
Please be punctual for your lesson appointments. The instructor will wait for 10 minutes after the start time of your lesson for you to arrive. If you do not arrive within that time, your lesson will be cancelled and will be non-refundable. A reciprocal waiting time may be necessary if the instructor is delayed due to unforeseen circumstances. The instructor will make up any lesson time lost as a result of this at the end of the normal lesson time or as soon as possible. Any such shortfall will be recorded and credited to your lesson times.

Payments
- You are required to make payment for courses and driving lessons in advance of training. 

- Any training fees paid are non-refundable in the event you decide to cancel the training once the booking has been accepted by us and placed in our diary. At this point a binding agreement is made between yourself and Joanna Crossley as JLC Driving Tuition LTD. This does not in any way affect your statutory rights to be provided with the goods and services you have purchased.

- A full refund will be given if we cannot satisfy the agreed training or course.

- Block bookings of 10 hours or more take priority over pay-as-you-go lessons due to confirming paid diary slots in advance.

Paid for services
We promise to provide a full training service, as agreed, once payment has been made. 

The Driving Test
Driving tests can be booked by you or us. However, we strongly advise allowing us to decide when your test should be to give you the best chance of passing as we will know when you are ready and at a suitable level.  Driving test bookings made by us take priority over other lessons in the diary. Therefore, your lesson may be postponed allowing for another student’s driving test and vice-versa. Changes to lessons will be notified as soon as possible and a suitable time re-booked. If you book your own test, appointments must be notified to us as soon as they are known to you. We cannot guarantee, however, to be able to provide a vehicle for the test or any lessons prior if we have another driving test booked at the same or similar times.

Use of the vehicle
In the interests of public safety we reserve the right to withhold the use of the training car for your test, if, in our opinion, your driving is potentially dangerous or if your behaviour or abilities, which if repeated on the test, would result in a test fail.

Test cancellation
The DVSA now require 10 clear working days (Sundays and public holidays don’t count as working days) in notice of test cancellations or postponements. Failure to provide the required notice results in the loss of your test fee. We cannot be held responsible for any postponements or cancellations by you or the DVSA. However, we will do all that is possible to arrange another test as soon as possible.

Special Offers and Lesson price increase
Driving lesson and course prices are subject to change without notice. We may also decide to offer special discounts but can withdraw these at any time.

Complaints
In the event of a complaint, please allow the instructor to resolve the matter in the first instance. However, if you are not satisfied with the outcome, please call 07931 151876.

Your statutory rights
No statements made in these terms and conditions reduce your statutory rights relating to faulty goods or services provided. We have a statutory obligation to provide you with goods and services fit for the purpose in which they were bought and described. If you have doubts about your statutory rights, please contact your local Trading Standards Department or Citizen’s Advice Bureau.